1. Compaq is considering changing the command
"Press Any Key" to Press
Return Key" because of the flood of calls asking where the "Any" key
2. AST technical support had a caller complaining that her mouse was
control with the dust cover on. The cover turned out to be the plastic bag
the mouse was packaged in.
3. Another AST customer was asked to send a copy of her defective
A few days later a letter arrived from the customer along with photocopies
of the floppies.
4. A Dell technician advised his customer to put his troubled floppy
the drive and close the door. The customer asked the tech to hold on and
was heard putting the phone down, getting up and crossing the room to close
the door to his room.
5. Another Dell customer called to say he couldn't get his computer
anything. After 40 minutes of trouble-shooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
6. Yet another Dell customer called to complain that his keyboard
worked. He had cleaned it by filling up his tub with soap and water and
soaking the keyboard for a day, then removing all the keys and washing them
7. A Dell technician received a call from a customer who was enraged
his computer had told him he was "bad and an invalid." The tech explained
that the computer's "bad command" and "invalid" responses shouldn't be
8. A confused caller to IBM was having troubles printing documents.
the technician that the computer had said it "couldn't find printer." The
user had also tried turning the computer screen to face the printer but
his computer still couldn't "see" the printer.
9. An exasperated caller to Dell Computer Tech Support couldn't get
Dell Computer to turn on. After ensuring the computer was plugged in, the
technician asked her what happened when she pushed the power button. Her
response, "I pushed and pushed on this foot pedal and nothing happens. "
The "foot pedal" turned out to be the computer's
10. Another customer called Compaq tech support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power
11. Another IBM customer had troubles installing software and rang
support. "I put in the first disk, and that was OK. It said to put in the
second disk, and had some problems with the disk. When it said to put in
the third disk, I couldn't even fit it inů" The user hadn't realized
"Insert Disk 2" meant to remove Disk 1 first.
12. In a similar incident, a customer had followed the instructions
installing software. The instructions said to remove the disk from its
and insert into the drive. The user had physically removed the casing of
disk and wondered why there were problems.